The AT&T Customer Relations Representative will be responsible for directly communicating with prospective customers on behalf of our exclusive clientele. The AT&T Customer Relations Representative will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective of driving performance improvements, brand recognition, and brand loyalty. As the entry-level AT&T Customer Relations Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.
To succeed in this position, we are seeking a candidate that is adaptable, gritty, and driven to perform at a high level. You are genuinely excited to work in a fast-paced setting and handle the daily nuances of working with multiple personalities. In addition, your communication skills are next level, including an empathetic demeanor and expert active listening ability. Ultimately, the objective is to ensure we meet excellent service standards to maintain customer and client satisfaction at every level.
AT&T Customer Relations Representative Responsibilities:
- Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations
- Document all customer activities, resolutions, requests, and complaints in our CRM software
- Build sustainable relationships and trust amongst customers through open and interactive conversations
- Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle
- Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance
- Go the extra mile to engage and support customers.
AT&T Customer Relations Representative Requirements:
- At least 1-2 years of proven Customer Relations, Customer Support, or Sales Experience
- Track record of high-level performance and an intense desire for growth and advancement
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multi-task, prioritize, and manage time efficiently in a fast-paced, entrepreneurial environment