Collector 1 is responsible for servicing and collecting on auto loan accounts that impact delinquency, effectively documenting all collection activities using loan servicing software.
RESPONSIBILITIES:
• Handle inbound and outbound calls for delinquent auto loan accounts.
• Negotiate payment arrangements with borrowers and offer practical solutions to help them meet their obligations.
• Reduce delinquency for assigned accounts and overall portfolio.
• Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip tracing).
• Based on severity of risk, recommend repossession assignments to recover collateral.
• Maintain satisfactory work efforts in multiple queues based on specified requirements.
• Respond to internal and external customer requests regarding account status.
• Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).
• Provide excellent customer service to internal and external customers.
• Meet or exceed defined department goals and metrics.
• Be available to work overtime and Saturday’s.