Maximus is currently hiring an Operations Support Coordinator to support the New York State Office for People with Developmental Disabilities (OPWDD).
The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other neurological impairments. It provides services directly and through a network of 7 Care Coordination Organization, with about 80 percent of services provided by the private nonprofits and 20 percent provided by state-run services.
This is a full-time position that is fully remote.
Why Maximus?
- Work/Life Balance Support – Flexibility tailored to your needs
- Competitive Compensation – Bonuses based on performance included
- Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
- Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
- Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- Recognition Platform – Acknowledge and appreciate outstanding employee contributions
- Tuition Reimbursement – Invest in your ongoing education and development
- Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
- Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
- Professional Development Opportunities: Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties
- Provide administrative support to the Operations Support Management staff
- Manage the OPWDD support line, assisting with general inquiries and scheduling needs
Minimum Requirements:
- High School diploma or equivalent with 0-2 years of experience in a customer service environment
Preferred Requirements:
- Some College
- Call Center Experience
- 2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mbps download speed (50 Mbps if sharing connection)
- Minimum 5 Mbps upload speed